Joshua HeKiley

New York, NY joshua.hekiley@gmail.com (475) 339-5269

Professional Summary

I taught English in China for 9 years. I was a co-founder of a modern English language school. I’ve been working in the information technology field since 2018, starting in manufacturing, and moving to web development, IT support.

Technical Skills

Security & Compliance: Vulnerability scanning, enterprise patch management, system hardening, identity access management (IAM), multi-factor authentication (MFA) deployment.
Systems & Infrastructure: Windows Server/Enterprise, Linux (Debian, Arch, RedHat, SUSE), Microsoft Intune, Apple Business Essentials, Docker containerization, enterprise networking.
Scripting & Automation: Python, Bash, PowerShell, REST APIs, SQL, n8n, Zapier.
Operations: Technical documentation, Standard Operating Procedures (SOP) development, hardware diagnostics, enterprise IT support.

Professional Experience

CNR Group, New York, NY 2023 – Present
Systems Admin
  • Deployed Microsoft Intune and Apple Business Essentials to centralize enterprise-wide patch management, endpoint security configurations, and vulnerability mitigation.
  • Executed corporate migration to passkey multi-factor authentication (MFA) and single sign-on (SSO) to harden identity access management protocols across all user endpoints.
  • Mitigated infrastructure risk by auditing on-premise hardware, transitioning data to secure cloud storage while following the 3, 2, 1 rule of backups, and configuring local redundancy using Docker services.
  • Collaborated with external managed service providers to isolate, investigate, and remediate technical infrastructure defects and endpoint vulnerabilities.
Able Construction, Norwalk, CT 2022 – 2024
Office Assistant
  • Administered diagnostic support and system maintenance for a mixed macOS and Windows enterprise hardware fleet, ensuring continuous operational uptime.
  • Engineered a custom Python and Google API automation script to process operational data, reducing a 40-hour manual verification workflow to two hours of integrity validation.
Stone Harbour Capital, Stamford, CT 2020 – 2022
Asst Project Manager
  • Authored technical documentation and standard operating procedures (SOPs) to guarantee data accuracy, asset tracking precision, and compliance verification.
  • Supervised field technology deployments, technical infrastructure provisioning, and specialized systems training frameworks for operational personnel.
System76, Denver, CO 2018 – 2019
Production Technician
  • Assembled, configured, and hardened high-performance Linux workstation and server infrastructure according to standardized quality and security baselines.
Great Oak English, Taiyuan, Shanxi, China 2017 – 2018
Director of Studies
  • Managed operational infrastructure security and compliance profiles by authoring facility SOPs and performance benchmarking metrics.

Education & Certifications

LaGuardia Community College: Electrical Engineering Associates (in progress night & weekends)
General Assembly: Software Engineering Certificate
Certifications: TEFL Certificate